At One Window Pet Supply Company, we are committed to delivering your orders in a reliable, transparent, and efficient manner. Please review the details below regarding our shipping process.
1. Shipping Coverage
We currently ship to:
United Kingdom
United States
International shipping outside these regions is not available at this time.
Orders placed with unsupported addresses may be cancelled.
2. Order Processing
Shipping Information
Details
Order Cut-Off Time
2:00 PM (GMT)
Handling Time
1–2 Business Days (Monday – Friday)
Transit Time
3–7 Business Days (Monday – Friday)
Estimated Total Delivery Time
4–9 Business Days
Additional Information
Orders placed after the daily cut-off time will be processed on the next business day
Business days do not include weekends or public holidays
Delivery times may vary during peak seasons or due to supplier delays
3. Shipping Carriers
We partner with trusted logistics providers, including:
Royal Mail
Evri (Hermes)
UPS
FedEx
Carrier selection depends on warehouse location and order requirements.
4. Shipping Costs
Free shipping may be available on selected or all products
Shipping fees (if applicable) will be calculated at checkout
5. Order Tracking
Tracking is provided for all orders
You will receive tracking details within 24–48 hours after shipment
Tracking allows you to monitor delivery progress in real time
6. Fulfillment Information
All orders are processed and shipped directly from our partner warehouses to ensure efficient delivery.
Orders may be fulfilled from multiple warehouse locations depending on product availability.
7. Taxes & Duties
Applicable taxes are calculated at checkout
International orders (if applicable) may be subject to customs duties or import taxes, which are the responsibility of the customer
8. Delivery Delays
Delivery times are estimates and may be affected by external factors such as:
Weather conditions
Carrier delays
High seasonal demand
Logistics disruptions
Please allow up to 15 business days from shipment before reporting a missing order.
9. Damaged, Lost, or Missing Orders
If your order arrives damaged, incomplete, or is missing:
Contact us within 7 days of delivery
Include your order number and photos/videos (if applicable)
We will review your case and provide a suitable resolution.
10. Delivery Requirements
We ship to valid residential and commercial addresses
Some carriers may not support PO Boxes depending on the destination
11. Return-to-Sender Policy
If a package is returned due to:
Incorrect or incomplete address
Failed delivery attempts
Customer unavailability
We will contact you once the package is returned to arrange reshipment (additional fees may apply).
12. Contact Information
Business Name: One Window Pet Supply Company Address: 64 Clarence Road, Peterborough, England, PE1 2LA Phone: +44 7988518474 Website:https://onewindowltd.com/
Customer Service Opening Hours:
Monday to Friday: 09:00 AM – 06:00 PM
Saturday and Sunday: Closed
🕒 Response Time: We aim to respond within one business day.
