This document explains how payments, pricing, and billing are handled at One Window Pet Supply Company.
1. Payment Options
We accept the following payment methods:
Visa
Mastercard
American Express (AMEX)
Discover
PayPal
Apple Pay
Google Pay
Shop Pay (Shopify)
Klarna (where available)
All transactions are processed securely. Currency may be displayed in GBP (£) or USD ($) depending on your location and checkout settings.
2. Payment Policy
Full payment is required at the time of purchase
Orders are only confirmed once payment has been successfully processed
If a payment is declined or flagged, the order will not be completed
3. Pricing & Currency
Prices are displayed at checkout based on your region (GBP / USD or other supported currencies)
Prices are subject to change without notice
Applicable taxes and shipping fees are calculated at checkout
4. Secure Transactions
All transactions are processed through secure, encrypted payment gateways
We do not store full credit/debit card details on our servers
5. Refunds & Chargebacks
Refunds are processed according to our Return & Refund Policy
If you experience a billing issue, please contact us before initiating a dispute
Unauthorized or fraudulent chargebacks may be investigated and disputed
6. Fraud Protection
We reserve the right to cancel, hold, or review orders suspected of fraud
Additional verification may be required for high-value or flagged transactions
7. Billing Accuracy
You agree to provide current, complete, and accurate billing information. Failure to do so may result in order delays or cancellation.
8. Contact Information
Business Name: One Window Pet Supply Company Address: 64 Clarence Road, Peterborough, England, PE1 2LA Phone: +44 7988518474 Website:https://onewindowltd.com/
Customer Service Opening Hours:
Monday to Friday: 09:00 AM – 06:00 PM
Saturday and Sunday: Closed
🕒 Response Time: We aim to respond within one business day.
