This Privacy Policy explains how One Window Pet Supply Company (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit https://onewindowltd.com/ (the “Site”) or use our services.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Information We Collect
Information You Provide Directly
Name, email address, phone number, and shipping/billing address
Order and transaction details
Account login credentials (if applicable)
Communications with customer support
Information Collected Automatically
IP address, browser type, and device information
Cookies and tracking technologies
Website usage data and analytics
Information from Third Parties
We may receive information from:
Payment processors
Shipping and fulfillment partners
Marketing and analytics platforms
How We Use Your Information
We use your information to:
Process and deliver orders
Provide customer support
Send order updates and service-related communications
Improve website functionality and user experience
Send marketing communications (where permitted)
Detect and prevent fraud or unauthorized activity
Comply with legal obligations
Cookies & Tracking Technologies
We use cookies and similar technologies to:
Enhance your browsing experience
Analyze traffic and performance
Personalize content and advertisements
You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.
Sharing of Information
We may share your personal information with:
Service providers (payment processing, shipping, hosting)
Analytics and marketing partners
Legal authorities, when required by law
We do not sell personal information. However, certain data sharing for advertising purposes may be considered “sharing” under applicable laws.
Your Privacy Rights
Depending on your location, you may have rights including:
The right to know what personal data we collect and how it is used
The right to request deletion of your personal data
The right to opt out of certain data sharing practices
The right to non-discrimination for exercising your rights
To exercise your rights, contact us using the details below. Identity verification may be required.
Data Retention
We retain personal information only for as long as necessary to:
Fulfill orders and provide services
Comply with legal obligations
Resolve disputes and enforce agreements
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
International Data Transfers
Your information may be processed and stored in countries outside your place of residence, in accordance with applicable data protection laws.
Contact Information
Business Name: One Window Pet Supply Company Address: 64 Clarence Road, Peterborough, England, PE1 2LA Phone: +44 7988518474 Website:https://onewindowltd.com/
Customer Service Opening Hours:
Monday to Friday: 09:00 AM – 06:00 PM
Saturday and Sunday: Closed
🕒 Response Time: We aim to respond within one business day.
